Refund of guarantee will only be made to the same method as used for the reservation guarantee.An exception, if any, may apply at the discretion of the management.The resort does not offer refunds for any unused rooms or no show for any reasons.We regret we cannot pay compensation or any reimbursement of any expenses or costs you may incur as a result of any such cancellation or change. Alternative accommodation of similar standard will be offered. In the unlikely event that the resort should need to cancel your reservation, you will be informed immediately.Koh Tao Cabana Resort is not liable for failure to arrive or any recreation opportunities made unavailable due to weather, personal plans, cancelled connections or any circumstances beyond our control.Between 9 to 0 days to arrival or for No-show – 100% of the entire period of reservation.Between 20 to 10 days to arrival - 50% of the entire period of reservation.Cancel fee are based on total stay amount including all taxes and fees as follows: All cancellation must be received by 12pm resort local time.In the case of reservation only (Unpaid), your reservation will be canceled automatically if the payment is not made by the due date and you can not make a payment.We only accept Visa Card and Master Card.Reservations with invalid credit card will be automatically released unless the due balance is substituted with cash deposit.Baby cots, if requested, are provided at no additional charge and subject to availability.Guests at age 0-2 years will be provided with daily breakfast at no additional charge.Extra person at age of 3-10 years may be allowed to stay with their parents in the same villa at THB 350 net per day inclusive of daily breakfast.Extra person will be provided with an extra bed, amenities and breakfast at the cost of THB 2,000 net per night for pool villas and THB 1,500 net per night for other types.Subject to availability and discretion of the resort, extra person may be allowed in a villa. Rates are based on 2 guests per room per night.We ask that all of our guests purchase Travel Insurance, which is generally inexpensive, but can really save a lot of emotional distress if an unforeseen event occurs.Pets are not permitted in the hotel and restaurant.We require a three-night minimum booking for holiday reservations during the Christmas and New Years holiday period (December 23 – January 3).Our hotel accepts Thai Baht cash, and credit card (Visa and Master Card).
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